case the 1608 error is being caused by InstallShield. It encountered
some particular setting on your operating system that it did
not like. The first things to try are to go over this list
of items and make sure you have done each one of them:
you are on Windows 2000 Professional (Windows 2000 Server
is not supported at this time), did you install service pack
2 or 3 before attempting to install ASSET?
InstallShield is the program that installs ASSET onto your
machine. This program interacts with a service called the
Windows Installer that is present on every Windows 2000 machine.
This service was updated in service pack 2 of Windows 2000
Professional. The ASSET installer should attempt to update
the Windows Installer if it detects an older version.
are not running SP2 or SP3, you are welcome to attempt to
update the installer manually. You can download the installer
from this URL: (by clicking URL, you will be leaving NIST
webserver and will be going to Mircosoft's website)
you attempting this installation with the Administrator user
account? Or as an account with administrative privileges?
ASSET needs to perform certain actions during install. Because
these actions access parts of your computer that are protected
only someone with administrative privileges can perform them
successfully. If you are not an administrator on your machine
contact your local LAN administrator and ask them for help.
time the installation fails do you back out of the install
as described in the ASSET user manual? Certain components
are not covered by the normal uninstallation and must be verified/performed
manually. You can obtain a PDF copy of the user manual at
this URL: (note - manual is in .pdf format)
verify these actions and if possible attempt the installation