SP 1800-27 (Draft)

Securing Property Management Systems

Date Published: September 2020
Comments Due: October 28, 2020
Email Comments to: hospitality-nccoe@nist.gov


William Newhouse (NIST), Michael Ekstrom (MITRE), Jeff Finke (MITRE), Marisa Harriston (MITRE)


Hotels have become targets for malicious actors wishing to exfiltrate sensitive data, deliver malware, or profit from undetected fraud. Property management systems, which are central to hotel operations, present attractive attack surfaces.

NIST's National Cybersecurity Center of Excellence (NCCoE) collaborated with the hospitality business community and cybersecurity technology providers to build an example solution demonstrating how hospitality organizations can use a standards-based approach and commercially available technologies to meet their security needs for protecting a hotel's property management system.

The principal capabilities found in the guide include protecting sensitive data, enforcing role-based access control, and monitoring for anomalies. Principal recommendations include implementing cybersecurity concepts such as zero trust, moving target defense, tokenization of credit card data, and role-based authentication.



access control; hospitality cybersecurity; moving target defense; PCI DSS; PMS; privacy; property management system; role-based authentication; tokenization; zero trust architecture
Control Families

Access Control; Security Assessment and Authorization; Configuration Management; Identification and Authentication; Incident Response; Physical and Environmental Protection; Program Management; Risk Assessment; System and Communications Protection; System and Information Integrity


Draft SP 1800-27 volumes and Project Homepage
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Supplemental Material:
Submit Comments (web)

Document History:
09/14/20: SP 1800-27 (Draft)