The actions and associated activities that are used to exchange information, provide instructions, give details, etc. In the context of this paper, communications refers to the full range of activities involved with providing information to support the secure use of IoT devices. Communications include using such tools as phone calls, emails, user guides, in-person classes, instruction manuals, webinars, written instructions, videos, quizzes, frequently asked questions (FAQ) documents, and any other type of tool for such information exchanges.
Sources:
NISTIR 8259B